Frequently Asked Questions
I have a missing or damaged game piece that I'd like replaced.
Please include an explanation of what you need and your shipping address in your email and I will get back to you.
The Shop app is showing my order as fulfilled but there's no tracking number. What's going on?
The Shop app does not accurately display your order status for orders from the Red Raven Games store. We're unable to integrate our fulfillment systems directly with the Shop app, and we're also unable to disable the Shop app while using the Shopify storefront system. Instead of checking though the Shop app, please be on the lookout for an email from email@example.com which will contain the tracking information for your package.
I missed your Kickstarter campaign. Do you have a late backer option?
We often have pre-orders open for a time after a campaign ends, but after the pre-orders are closed it is no longer possible to order a Kickstarter edition of the game. All our games are also released through retail, so you’ll have a chance to get the game later on.
What about exclusives, expansions, and promotional upgrades for the games? Can I buy directly from Red Raven Games?
We occasionally sell special items directly through our online store (shipping to the US only). We also will often make special items available as add-ons for Kickstarter campaigns with international shipping. If a particular item isn’t available through one of these two channels, then it’s not currently available through us.
Do you ship to addresses outside of the US?
We are sometimes able to offer international shipping for crowdfunding campaigns or for pre-order items, but we are currently unable to offer international shipping for standard products. Most products in our online store are US-shipping only.
Can I buy wholesale from Red Raven Games?
All of our sales are handled through distribution channels.
Do you accept game submissions?
We are currently not accepting submissions.
Can I get a review copy of your game?
Contact firstname.lastname@example.org to request a review copy. The availability of review copies is limited and dependent on stock. At the moment we do not provide review copies outside of the United States.
I'm interested in licensing one of your games to sell in a different country.
Contact email@example.com to inquire about licensing.
A piece from my game is broken/missing, can I get a replacement?
Contact firstname.lastname@example.org to inquire about replacement parts. All missing/damaged pieces will be replaced for free. You may be asked to pay for shipping under certain circumstances.